{"id":46501,"date":"2017-02-01T17:26:48","date_gmt":"2017-02-01T16:26:48","guid":{"rendered":"https:\/\/gravelight.eu\/reklamacija-i-povrat\/"},"modified":"2022-12-13T09:56:37","modified_gmt":"2022-12-13T08:56:37","slug":"beschwerden-und-ruckgabe","status":"publish","type":"page","link":"https:\/\/gravelights-led.eu\/de\/beschwerden-und-ruckgabe\/","title":{"rendered":"Reklamacija i povrat"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"46501\" class=\"elementor elementor-46501 elementor-8020\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-70cfc254 elementor-section-stretched elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"70cfc254\" data-element_type=\"section\" data-e-type=\"section\" 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d=\"M154.5,26.7c-0.1-0.1-4.6,0.3-7.2,0c-7.3-0.7-17-3.2-16.6-2.9c0.4,0.3,13.7,3.1,17,3.3\tC152.6,27.5,154.6,26.8,154.5,26.7z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M41.9,19.3c0,0,1.2-0.3,2.9-0.1c1.7,0.2,5.8,0.9,8.2,0.7c4.2-0.4,7.4-2.7,7-2.6\tc-0.4,0-4.3,2.2-8.6,1.9c-1.8-0.1-5.1-0.5-6.7-0.4S41.9,19.3,41.9,19.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M75.5,12.6c0.2,0.1,2-0.8,4.3-1.1c2.3-0.2,2.1-0.3,2.1-0.5c0-0.1-1.8-0.4-3.4,0\tC76.9,11.5,75.3,12.5,75.5,12.6z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M15.6,13.2c0-0.1,4.3,0,6.7,0.5c2.4,0.5,5,1.9,5,2c0,0.1-2.7-0.8-5.1-1.4\tC19.9,13.7,15.7,13.3,15.6,13.2z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20c41260\" data-id=\"20c41260\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-561309fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"561309fc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d4190b4\" data-id=\"5d4190b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3be9bc46 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"3be9bc46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Start<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-435ffe61 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"435ffe61\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ffbb07a\" data-id=\"3ffbb07a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d98ef8 elementor-widget elementor-widget-heading\" data-id=\"2d98ef8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">BESCHWERDEN UND R\u00dcCKGABE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e97003c elementor-widget elementor-widget-text-editor\" data-id=\"1e97003c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Im Falle der Reklamation, Sch\u00e4den w\u00e4hrend der Lieferung, Daten\u00fcbertragungsfelern oder anderen M\u00e4ngeln kontaktieren Sie uns bitte innerhalb von 2 (zwei) Werktagen nach Erhalt der Sendung. Der K\u00e4ufer ist verpflichtet, eine Beschwerde bei der Firma NET d.o.o.(Gesellschaft mit\u00a0 beschr\u00e4nkter Haftung) per E-Mail an info@net-net.hr, telefonisch unter 00385 40 343 233 oder 00385 40 314 682, schriftlich innerhalb der gesetzlichen Frist von 14 Tagen oder \u00fcber unser Online-Formblatt \u00a0zur einseitigen K\u00fcndigung des Vertrages \u00fcber den Kauf von Produkten.<\/p><p>Der Verbraucher erwirbt das Recht auf Reklamationen, wenn:<\/p><ul><li>die Ware wurde nicht gem\u00e4\u00df den Anweisungen in der Bestellung geliefert<\/li><li>die gelieferte Ware entspricht nicht den Standards<\/li><li>die Ware wurde w\u00e4hrend der Lieferung entsch\u00e4dight<\/li><\/ul><p>Nach Erhalt der Ware h\u00e4ngt die \u00dcberpr\u00fcfung der Richtigkeit der Bestellung vom K\u00e4ufer ab, und der K\u00e4ufer ist verpflichtet, die erhaltenen Artikel mit der Rechnung zu vergleichen. Wenn etwas fehlt, muss dies sofort vermerkt werden, da sp\u00e4tere Reklamationen nicht ber\u00fccksichtigt werden.<\/p><p>Alle oben genannten Beschwerden werden in Absprache mit dem Kunden oder Empf\u00e4nger der Ware gel\u00f6st.<\/p><p>\u00a0<\/p><p><strong>Au\u00dfergerichtliche \u00a0Beilegung von Verbraucherstreitigkeiten<\/strong><\/p><p>Im Streitfall m\u00f6chten wir Sie dar\u00fcber informieren, dass die Mechanismen der au\u00dfergerichtlichen Beilegung von Verbraucherstreitigkeiten nutzen k\u00f6nnen , indem Sie ein au\u00dfergerichtliches Streitbeilegungsverfahren einleiten, indem Sie bei der in der Republik Kroatien t\u00e4tigen Stelle einen Antrag auf alternative Streitbeilegung stellen.<\/p><p>(Ehrengericht bei kroatische Wirtschftskammer oder Vermittlungszentrum auch bei\u00a0 kroatische Wirtschftskammer).<\/p><p>\u00a0<\/p><h3>\u00a0<\/h3><p><strong>Online-Streitbeilegung<\/strong><\/p><p>Gem\u00e4\u00df \u00a0eine spezielle Verordnung der Europ\u00e4ischen Union vom 15. Februar 2016 in der gesamten EU k\u00f6nnen Streitigkeiten im Zusammenhang mit Online-Eink\u00e4ufen \u00fcber eine Plattform beigelegt werden, auf die Sie hier zugreifen k\u00f6nnen.<\/p><p>Das bedeutet, dass Sie Ihre Beschwerde unter dem obigen Link einreichen k\u00f6nnen, wenn Sie w\u00e4hrend eines Online-Kaufs innerhalb der EU auf ein Problem sto\u00dfen (defektes Produkt, Unf\u00e4higkeit, das Produkt zu ersetzen usw.).<\/p><p>Die Plattform kann sowohl von Verbrauchern als auch von H\u00e4ndlern genutzt werden, und Beschwerden k\u00f6nnen in jeder der 23 EU-Amtssprachen eingereicht werden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d7079e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d7079e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-652d084\" data-id=\"652d084\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b07c72 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4b07c72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0923eb2 elementor-widget elementor-widget-text-editor\" data-id=\"0923eb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>\u017delite li primati novosti i obavijesti o na\u0161im akcijskim prodajama?<\/strong><\/p><p style=\"text-align: center;\">Prijavite se na na\u0161 newsletter i ne propustite na\u0161e nove proizvode akcije i ostala druga iznena\u0111enja.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4a79a35\" data-id=\"4a79a35\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1608b4 elementor-widget elementor-widget-form\" data-id=\"d1608b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;20&quot;,&quot;step_next_label&quot;:&quot;N\\u00e4chster&quot;,&quot;step_previous_label&quot;:&quot;Voriger&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"46501\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"d1608b4\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Reklamacija i povrat - NET d.o.o.\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"46501\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tVa\u0161a email adresa\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Va\u0161a email adresa\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_1 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_1]\" id=\"form-field-field_1\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_1\">Sla\u017eem se sa Pravilima o privatnosti da povremeno primam newsletter<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-20 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prijava<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>BESCHWERDEN UND R\u00dcCKGABE Im Falle der Reklamation, Sch\u00e4den w\u00e4hrend der Lieferung, Daten\u00fcbertragungsfelern oder anderen M\u00e4ngeln kontaktieren Sie uns bitte innerhalb von 2 (zwei) Werktagen nach Erhalt der Sendung. Der K\u00e4ufer ist verpflichtet, eine Beschwerde bei der Firma NET d.o.o.(Gesellschaft mit&nbsp; beschr\u00e4nkter Haftung) per E-Mail an info@net-net.hr, telefonisch unter 00385 40 343 233 oder 00385 40 [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-46501","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reklamacija i povrat - NET d.o.o.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gravelight.eu\/de\/beschwerden-und-ruckgabe\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamacija i povrat - NET d.o.o.\" \/>\n<meta property=\"og:description\" content=\"BESCHWERDEN UND R\u00dcCKGABE Im Falle der Reklamation, Sch\u00e4den w\u00e4hrend der Lieferung, Daten\u00fcbertragungsfelern oder anderen M\u00e4ngeln kontaktieren Sie uns bitte innerhalb von 2 (zwei) Werktagen nach Erhalt der Sendung. Der K\u00e4ufer ist verpflichtet, eine Beschwerde bei der Firma NET d.o.o.(Gesellschaft mit&nbsp; beschr\u00e4nkter Haftung) per E-Mail an info@net-net.hr, telefonisch unter 00385 40 343 233 oder 00385 40 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gravelight.eu\/de\/beschwerden-und-ruckgabe\/\" \/>\n<meta property=\"og:site_name\" content=\"NET d.o.o.\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-13T08:56:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/gravelight.eu\/de\/beschwerden-und-ruckgabe\/\",\"url\":\"https:\/\/gravelight.eu\/de\/beschwerden-und-ruckgabe\/\",\"name\":\"Reklamacija i povrat - NET d.o.o.\",\"isPartOf\":{\"@id\":\"https:\/\/gravelight.eu\/#website\"},\"datePublished\":\"2017-02-01T16:26:48+00:00\",\"dateModified\":\"2022-12-13T08:56:37+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/gravelight.eu\/de\/beschwerden-und-ruckgabe\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/gravelight.eu\/de\/beschwerden-und-ruckgabe\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/gravelight.eu\/de\/beschwerden-und-ruckgabe\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/gravelight.eu\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Reklamacija i povrat\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/gravelight.eu\/#website\",\"url\":\"https:\/\/gravelight.eu\/\",\"name\":\"NET d.o.o.\",\"description\":\"Das Licht und die W\u00e4rme Ihres Hauses!\",\"publisher\":{\"@id\":\"https:\/\/gravelight.eu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/gravelight.eu\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/gravelight.eu\/#organization\",\"name\":\"NET d.o.o.\",\"url\":\"https:\/\/gravelight.eu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/gravelight.eu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/gravelight.eu\/wp-content\/uploads\/cropped-net-ico.png\",\"contentUrl\":\"https:\/\/gravelight.eu\/wp-content\/uploads\/cropped-net-ico.png\",\"width\":512,\"height\":512,\"caption\":\"NET d.o.o.\"},\"image\":{\"@id\":\"https:\/\/gravelight.eu\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Reklamacija i povrat - NET d.o.o.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/gravelight.eu\/de\/beschwerden-und-ruckgabe\/","og_locale":"de_DE","og_type":"article","og_title":"Reklamacija i povrat - NET d.o.o.","og_description":"BESCHWERDEN UND R\u00dcCKGABE Im Falle der Reklamation, Sch\u00e4den w\u00e4hrend der Lieferung, Daten\u00fcbertragungsfelern oder anderen M\u00e4ngeln kontaktieren Sie uns bitte innerhalb von 2 (zwei) Werktagen nach Erhalt der Sendung. 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